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systems practice, managing complexity
Hard Questions, Soft Answers

1. "When we think about systems now we are really in an era where computer programs are much more complex and there isn't actually one program but multiple programs that interact."
2. "The biggest distinction probably between a program and a system is that I run the program, it does its job and then it's done. When I run a system, I get it started and it has to keep on running."
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