Additional Resources

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Nursing sister on ward

Watching the service

Hundreds of hospitals, thousands of staff, millions of patients - discover how Steve Greenwood handled the challenges of making the programme.

On screen

An ordinary day in the health service - but the results are extraordinary. Find out more about the programme.

Related programme

A Picture of Health

Finding out more…getting more involved

Q. How can I have a say in what happens to my local health services? A .The system for patient representation in health services is in the process of changing quite radically. Community health councils (CHCs) which have been the ‘patient’s voice’ since 1974, are being abolished and five new bodies are being introduced. For a very helpful explanation of the new system, see this site provided by the Guardian newspaper and the patients voice is the NHS site which will tell you who to contact.

There are also a number of national charitable organizations which represent patients’ interests in the NHS. One is the Patients’ Association

Q. How do I make a complaint about my local hospital?
A. The NHS has a website which will explain how to make a complaint about any health service

You might also be interested in the work of the Healthcare Commission.

The BBC and the Open University are not responsible for the content of external websites.

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